Membership Terms & Conditions

  1. Regal Card
    1. The Regal Card will be valid for 1 year (12 months) from the date of issue.
    2. Regal Card is a personal membership. Change of membership ownership would not be accepted.
    3. All membership benefits including but not limited to discounts, promotional offers, vouchers usage and reward points earning will only be honored upon presentation of a valid Regal Card by the member in person. The membership benefits are not redeemable for cash and cannot be used in conjunction with other offers including but not limited to discounts, promotional offers and complimentary valet parking.
    4. The membership benefits cannot be used on blackout dates (please refer to section e for blackout dates details), happy hours, ticket sales events, festive and non-homemade items at cake shops, banqueting, group dining over 18 persons, special promotional items, promotional menu, bottled wine, cigarette, cigar, charges for tea and condiment, 10% service charge.
    5. Any queries on discount and offer calculation, voucher usage and reward points earning must be raised immediately upon bill settlement at the restaurant. No amendment will be granted thereafter.
    6. The Regal Card will be void if lost, stolen or damaged. For replacement, an administration fee of HK$200 will be charged per every single incident.
    7. For membership cancellation, an administration fee of HK$200 will be charged and cancellation will only be honored within 3 weeks from the date of issue and all the above-stated vouchers must not be used.
    8. All member records including but not limited to the spending amount and the accumulated points are subject to the computer records of Regal Hotels International Limited.
  2. Membership Discount
    1. To enjoy membership discount, only one card can be used per patronage. Splitting or combining bill is not allowed.
    2. Each member and guest must order one buffet per person to be entitled to the buffet membership discount.
    3. Membership discount cannot be used in conjunction with other discounts including but not limited to credit card discounts.
    4. For private room dining, the total bill amount after discount should meet the minimum charge for private room dining or the minimum charge amount will be charged.
    5. Spa discount is applicable to Regal Card members using the service in person only.
  3. Reward Points
    1. Reward points will only be given on qualified spending at the participating restaurants except bars, lounges, banqueting, festive and non-homemade items at cake shops and promotional menus. All the points earned are based on net spending in dollar unit, excluding 10% service charge, charges for tea and condiments and voucher amount.
    2. Members must present the Regal Card before settling the bills for earning reward points.
    3. Members can only earn points by paying the bill in person with their own credit card in one single bill per visit.
    4. Points earned will be valid until the expiry date of the membership (expiry date is shown on the Regal Card). All unused points will be forfeited after the membership is expired.
    5. Except Spouse Card, the accumulated points of Regal Cards cannot be combined for reward redemption.
    6. All reward items are subject to the latest reward list issued by Regal Hotels International Limited. The reward list is subject to change without prior notice.
  4. Membership Voucher
    1. Use of vouchers is subject to the terms and conditions.
    2. The voucher is valid at the designated hotel(s) and restaurant(s) only. It is not applicable to Cake Shops.
    3. No replacement or refund if the voucher is lost, stolen, expired or damaged.
    4. Members must present the voucher when requesting the bill to enjoy the offer.
    5. The vouchers redeemed from reward points are applied before Regal Card discount (if applicable). No refund will be given on the unused balance.
    6. The voucher cannot be used in conjunction with other offers including but not limited to discounts (except Regal Card discount specified on the voucher), promotional offers and complimentary valet parking.
    7. The voucher cannot be used on blackout dates as specified by individual restaurants. Please check with the restaurants when making a reservation.
    8. Upon expiry of the membership, all unused vouchers will not be extended or replaced.
    9. Members can only use one voucher of any kind per visit.
  5. Blackout Dates – Regal Card offers are not applicable
    1. Coffee Shops and & Specialty Restaurants
      1. Valentine’s Day
      2. Mother’s Day and Eve
      3. Christmas Holidays (23-26 December)
      4. New Year’s Eve
    2. Chinese Restaurant
      1. 3 days before the Lunar New Year
      2. First 3 days of the Lunar New Year
      3. Mother’s Day and Eve
      4. Father’s Day and Eve
      5. Mid-Autumn Festival and Eve
      6. Winter Solstice and Eve
    3. Bars and Lounges
      1. Christmas Day and Eve
      2. New Year’s Eve
      3. Chinese New Year’s Eve
      4. Halloween
  6. Hotel’s Right for Modification
    1. Regal Hotels International Limited reserves the right to change all Terms and Conditions of the Regal Card without prior notice.
    2. Should any dispute arise, the decision of Regal Hotels International Limited shall be final and conclusive.
  7. In the event of discrepancy or inconsistency between English and Chinese versions of these terms and conditions, the English version shall apply and prevail.