Definitions

Regal Hotels : Regal Hotels International Limited
Membership : Regal Card Membership offered by Regal Hotels and subject to applicable terms and conditions as specified by Regal Hotels
Membership Card : Regal Card Membership Card issued by Regal Hotels to a member under the Membership scheme
Blackout Dates and Regal Hotels Selected Dates: Blackout Dates specified by Regal Card and Regal Hotels Selected Dates specified by Regal Hotels (respective restaurant/facility/hotel) on which Membership benefits including but not limited to Membership discount, promotional offers and voucher usage are not applicable and such dates are subject to changes from time to time without prior notice; please visit www.regal-card.com and check with the respective restaurant/facility/hotel for details

  1. Membership
    1. Membership is valid for 1 year (12 months) from the issuance date of the Membership Card.
    2. Membership is a personal membership and is open to individuals aged 18 or above only. Regal Hotels reserves the right to request for valid identification document(s) from the applicant for verification purpose.
    3. Membership Card remains the property of Regal Hotels and can only be used by the member in person exclusively. It is non-transferable, and must not be loaned, sold or otherwise provided to third party(ies) for the use by such third party(ies). Members must keep their Membership Card properly at all times.
    4. All Membership benefits will only be honored upon presentation of a valid Membership Card by the member in person. The member is required to check-in in person to enjoy any accommodation offer. Respective staff of Regal Hotels or any of its facilities/restaurants/hotels (where applicable) reserves the right to request for valid identification document(s) of the user for verification purposes, including but not limited to documents such as credit card and/or driving license.
    5. The Membership benefits including discounts, promotional offers, vouchers usage and reward points earning are not applicable to happy hours, ticket sales events, banquet, festive items at Regal Patisserie, special promotional items and menus, all inclusive menus, bottled wine and spirit, cigarette, cigar, selected items, charges for tea and condiments, 10% service charge (based on the original bill) and other service charges.
    6. Unless otherwise specified, the Membership benefits (i) are not redeemable for cash or any services and is non-refundable either for whole or part of the value; (ii) cannot be used in conjunction with any other offers including but not limited to other promotional discounts (e.g. credit card discount), vouchers and complimentary valet parking and (iii) are not for resale.
    7. Membership benefits including but not limited to Membership discount, promotional offers and voucher usage are not applicable on Blackout Dates and Regal Hotels Selected Dates.
    8. Should there be any queries on discount, offer, reward points calculation or voucher usage, please check with the respective restaurant/facility staff and make any necessary corrections/arrangements before bill settlement at the respective restaurant/facility. No corrections/arrangements will be made thereafter. In any event the decision of Regal Hotels or the respective restaurant/facility shall be final and conclusive.
    9. Photocopies, damaged, altered or defaced Membership Card will not be accepted. In case the Membership Card is lost, stolen or damaged, member shall report to Regal Hotels immediately and an administration fee of HK$200 for card replacement will be charged per single incident.
    10. Any request for cancellation of Membership by the respective member shall be made within 3 weeks from the issuance date of the Membership Card and all the membership vouchers must not be used. Any request made thereafter will not be accepted. For Membership cancellation, an administration fee of HK$200 will be charged and process time of cancellation will be 3 weeks from the date of request of cancellation (“Cancellation Date”). All Membership benefits including but not limited to the use of vouchers and use of reward points shall cease forthwith from the Cancellation Date.
    11. All member records including the accumulated qualifying dining spending amount and reward points are based on the computer records of Regal Hotels.
  2. Membership Discount
    1. Only one Membership Card can be used per patronage to enjoy Membership discount. Splitting or combining bill is not allowed.
    2. Membership dining discount is only applicable for dine-in consumption only and are not applicable on Blackout Dates and Regal Hotels Selected Dates.
    3. Each member and guest must order one buffet per person to be entitled to the Membership buffet discount.
    4. For private room dining, 10% discount is applicable on regular priced items only. The dining amount should fulfill the minimum charge for private room dining (which is subject to changes from time to time at Regal Hotels’ sole discretion without prior notice) or the minimum charge amount will be charged.
    5. The Best Discount Guarantee is only applicable to the credit card dining discount that Regal Hotels is offering to local banks. Offer cannot be used in conjunction with any vouchers.
    6. Accommodation and spa discounts are applicable to Regal Card members using the service in person only.
  3. Reward Points
    1. Member can earn 1 reward point for every HK$1 qualifying dining spending at participating restaurants and Regal Patisserie. Please check with respective restaurant for details.
    2. All the reward points will be calculated in net qualifying dining spending in dollar unit.
    3. Reward points earned from the qualifying dining spending at private room dining will be granted for a maximum of 18 persons only on a pro-rata basis.
    4. Reward points will not be honored for spending on accommodation and spa.
    5. Members must present the valid Membership Card when requesting the bill to earn reward points. Retro-claim of reward points will not be entertained after payment.
    6. Members can only earn reward points by paying the bill in person with their own credit card. The name printed on the credit card is required to match with the name printed on the Membership Card for reward points earning. Members can only earn reward points from one bill per patronage.
    7. Reward points will be valid until the Membership expiry date shown on the Membership Card. All unused points will be forfeited after the Membership expired.
    8. Reward points are non-transferable and non-redeemable for cash or any services and cannot be combined for reward redemption.
    9. Rewards redemption will take around 6 - 8 weeks to process.
    10. All reward items are subject to the latest reward list issued by Regal Hotels. Regal Hotels reserves the rights to change the reward list from time to time at its sole discretion without prior notice. For details and updated reward list, please visit www.regal-card.com.
  4. Voucher
    1. Voucher is valid at the designated hotel(s) or restaurant(s) only as specified on the respective voucher. It is not applicable to Regal Patisserie.
    2. Member must present the voucher together with valid Membership Card when requesting the bill to enjoy the offer.
    3. Member can only use one voucher per patronage (except the vouchers redeemed from reward points).
    4. Reward points will not be granted for the value settled by voucher(s). No change will be given on the unused balance.
    5. The value of voucher will be deducted from the bill before regular Membership discount applies (if applicable).
    6. Voucher cannot be used on Blackout Dates and Regal Hotels Selected Dates.
    7. No replacement, refund or extension if the voucher is lost, stolen, damaged or expired.
    8. Use of voucher is subject to the terms and conditions of the respective voucher. In the event of any discrepancy, the terms and conditions as stated in the respective voucher shall prevail.
    9. Vouchers which are stated to be non-transferrable must not be transferred, loaned, resold or otherwise provided to third party(ies) for the use by such third party(ies). Respective staff reserves the right to request for valid identification document(s) of the user for verification purposes, including but not limited to documents such as credit card and/or driving license.
    10. Vouchers are non-redeemable for cash or any services and are non-refundable or non-redeemable for the whole or part of the face value.
  5. Blackout Dates and Regal Hotels Selected Dates (2019)
    1. Coffee Shop* and Specialty Restaurants# (except Dragon Inn)
      1. Valentine’s Day (14 February)
      2. Mother’s Day
      3. Christmas Holidays (24-25 December)
      4. New Year’s Eve (31 December)
      * Café Aficionado, Café Rivoli, Café Allegro, Café Neo and L'Eau Restaurant
      # Regala Café & Dessert Bar , The China Coast Bar + Grill, Airport Izakaya, Alto 88, Mezzo, The China Coast Pub + Restaurant, Avanti Pizzeria (exclude Avanti Pizzeria at Wan Chai), Aji Bou Izakaya, Vi and Carnival Bar
    2. Chinese Restaurants^ and Dragon Inn
      1. 3 days before the Lunar New Year
      2. First 3 days of the Lunar New Year
      3. Mother’s Day and Eve
      4. Father’s Day and Eve
      5. Mid-Autumn Festival and Eve
      6. Winter Solstice and the weekend before Winter Solstice
      ^Rouge, Regal Palace, Regal Court and Regal Terrace
    3. Bars and Lounges+
      1. Lunar New Year’s Eve
      2. Halloween (31 October)
      3. Christmas Day and Eve (24-25 December)
      4. New Year’s Eve (31 December)
      + Tiffany Lounge, V bar & lounge and Scene Bar
      *Such dates are subject to changes from time to time without prior notice; please visit www.regal-card.com and check with the respective restaurant/facility/hotel for details.
    4. Accommodation and Spa
      1. Offer is subject to availability
      For the blackout dates of accommodation and spa, please check with respective hotels upon reservation.
  6. General Terms and Conditions
    1. Regal Hotels, at its sole and absolute discretion from time to time without prior notice to members, reserves the right to modify or change any applicable terms and conditions and any other rules and policies including but not limited to applicable benefits, participating outlets, reward redemption items, Blackout Dates and Regal Hotels Selected Dates. The latest version of such terms and conditions, rules and policies are set out at www.regal-card.com. Member agrees and acknowledges that any updated version of such applicable terms and conditions, rules and policies shall prevail over any previous version(s) and shall bind the member as from the effective date of the respective updated version.
    2. All payments made to Regal Hotels (including but not limited to the membership fees) are in any event non-refundable despite any termination/cancellation of the membership before the expiry date.
    3. Regal Hotels reserves the right to, at its sole and absolute discretion, terminate forthwith any membership without prior notice under any circumstances Regal Hotels considers appropriate, including but not limited to circumstances where a member engages in any fraudulent acts, misconducts, or fails to comply with any applicable terms and conditions.
    4. Upon termination of membership (due to any reason whatsoever), the use of Membership Card and all Membership benefits (including but not limited to use of vouchers and use of reward points) shall cease forthwith and all unused reward points shall be forfeited forthwith. Such termination shall be without prejudice to the accrued rights and remedies of Regal Hotels.
    5. Member(s) shall be held responsible for any losses and damages suffered by Regal Hotels arising or resulting, either directly or indirectly, from (i) the use of the Membership Card or Membership benefits; or (ii) breach of any applicable terms and conditions, by the respective member. Regal Hotels reserves the right to claim against the respective member and take actions for recovery or compensation.
    6. Regal Hotels assumes no responsibility or liability for any loss or damage of any member(s) relating to or arising directly or indirectly from the member’s use of the Membership Card and any Membership benefits.
    7. All information collected from Regal Card members will be used by Regal Hotels and its affiliate companies for marketing purposes and Membership maintenance only in accordance with the privacy statement of Regal Hotels.
    8. Should any dispute arise, the decision of Regal Hotels shall be final and conclusive.
    9. In the event of discrepancy or inconsistency between English and Chinese versions of these terms and conditions and any other applicable terms and conditions in effect at the relevant time, the English version shall apply and prevail.
    10. All applicable Terms and conditions are governed by the laws of Hong Kong SAR.